Legal
Privacy Policy
Last updated: 31/08/2026
Stratus Intelligence Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book our drone services, or interact with us online. This Privacy Policy should be read together with our Terms and Conditions.
About Us
- Business Name: Stratus Intelligence Limited
- Company Registration: 17431954
- Registered Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
- Email: [email protected]
- Telephone: 0121 387 4879 | 0330 133 4603
- Website: www.stratusintelligence.co.uk
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Stratus Intelligence Limited is the data controller for the personal information we process, except where stated otherwise.
If you have any questions about how we handle your information, please contact us using the details above.
Information We Collect
Depending on how you interact with us, we may collect the following information.
2.1 Information you provide directly
- Name
- Company name
- Job title
- Email address
- Telephone number
- Billing and correspondence address
- Site address
- Project information
- Information contained within enquiries
- Information provided when requesting a quotation
- Payment and invoicing information
- Information provided through forms on our website
- Information provided when communicating with us.
2.2 Project and site information
When providing drone inspection or surveying services, we may process information relating to a project or site, including:
- Property addresses
- Site plans
- Building information
- Location and geographical information
- Survey information
- Project photographs
- Inspection photographs
- Drone video
- Aerial imagery
- Mapping data
- Photogrammetry data
- Thermal imagery
- Information relating to site contacts
- Information relating to site access and safety.
Some of this information may identify individuals directly or indirectly.
2.3 Drone imagery
During drone operations, photographs or video may incidentally capture:
- Individuals
- Vehicles
- Buildings
- Gardens
- Neighbouring properties
- Public areas
- Other identifiable objects or locations.
Where individuals are identifiable, this imagery may constitute personal data. We will process such information only where we have a lawful basis to do so and will take reasonable steps to avoid unnecessary collection of personal information.
How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations
- Provide our services
- Plan and carry out drone operations
- Conduct inspections and surveys
- Prepare inspection and survey reports
- Communicate with clients
- Arrange site access
- Process payments
- Issue invoices
- Maintain business records
- Manage our customer relationships
- Provide customer support
- Improve our services
- Maintain the security of our website and systems
- Comply with legal and regulatory obligations
- Resolve complaints or disputes
- Establish, exercise or defend legal claims
- Maintain appropriate insurance and business records.
We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.
Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on one or more of the following:
Contract
We may process information where it is necessary to enter into or perform a contract with you, such as providing a quotation or carrying out drone inspection or surveying services.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing our business, communicating with customers, maintaining records, improving services, protecting our business and dealing with enquiries.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Consent
Where required, we may ask for your consent to process personal information for a particular purpose, such as certain marketing communications or non-essential cookies. You may withdraw consent at any time.
Drone Imagery and Third-Party Information
Our drone operations may capture images or video of people who are not our customers.
Where this occurs incidentally, we will consider the applicable data protection requirements and take reasonable steps to minimise unnecessary collection, use or retention of personal information.
If you believe that our drone imagery has captured you or your private property inappropriately, please contact us using the details provided in this Privacy Policy.
Please provide sufficient information for us to identify the relevant operation or imagery where possible.
Sharing Your Information
We do not sell your personal information. We may share personal information with trusted third parties where necessary to operate our business or provide our services. These may include:
- Website hosting providers
- Email providers
- Cloud storage providers
- Payment providers
- Accounting software/providers
- IT and technical support providers
- Professional advisers
- Insurers
- Legal advisers
- Government bodies and regulators where required
- Law enforcement authorities where legally required
- Subcontractors or specialist service providers where necessary to complete a project.
Where appropriate, we require third-party service providers to handle personal information securely and in accordance with applicable data protection requirements.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, insurance and record-keeping requirements. Different information may be retained for different periods. For example:
- Customer and project records: 2 years
- Financial and accounting records: 6 years
- Inspection reports: 2 years
- Drone imagery/raw project data: 12 months
- Enquiry information: 6 months
- Marketing information: until you unsubscribe or otherwise object, subject to applicable requirements.
We may retain information for longer where necessary to establish, exercise or defend legal claims or where required by law.
Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Alteration
- Disclosure
- Other unlawful processing.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Website Cookies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that can be used to remember preferences, analyse website traffic and improve website functionality. We may use:
- Essential cookies — required for the website to operate
- Analytics cookies — used to understand how visitors use our website
- Preference cookies — used to remember certain choices
- Marketing cookies — where applicable and where legally permitted.
Where required, we will obtain consent before placing non-essential cookies on your device. You can manage cookies through your browser settings and, where available, our website cookie preferences tool.
Website Analytics
We may use analytics services to understand how visitors use our website. These services may collect information such as:
- IP address
- Device type
- Browser type
- Pages visited
- Approximate location
- Referral source
- Time spent on pages
- Website interactions.
Analytics provider: Google Analytics. Further information about the provider's privacy practices can be found in its own privacy documentation.
Contact Forms
If you submit a form through our website, we may collect the information contained in that form.
This information may include your name, email address, telephone number, company information, site address and details of your enquiry.
We use this information to respond to your enquiry, provide quotations and communicate with you regarding our services.
We do not use information submitted through our contact forms for unrelated purposes without an appropriate lawful basis.
Marketing
We may occasionally send marketing communications where permitted by law. These may include information about:
- Our services
- New services
- Offers
- Company updates
- Industry-related information.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us. We will not sell your personal information to marketing companies.
Your Data Protection Rights
Subject to certain legal conditions and exemptions, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of certain personal information to another organisation
- Withdraw consent where processing is based on consent.
You also have rights relating to certain automated decision-making and profiling in circumstances where these apply. To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to a request.
Right to Complain
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk | Telephone: 0303 123 1113 The ICO provides information about data protection rights and how to make a complaint.
Children's Information
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children through our website unless this is necessary and lawful in connection with a particular service.
If you believe that a child has provided personal information to us unnecessarily, please contact us.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing personal information.
Social Media
We may maintain profiles or pages on social media platforms.
If you interact with us through social media, the relevant platform may collect and process your information according to its own privacy policy.
We may use information you publicly provide to respond to enquiries or interactions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on this page with the updated date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact us:
Stratus Intelligence Limited
Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE Email: [email protected] Telephone: 0330 133 4603 / 0121 387 4879 Website: www.stratusintelligence.co.uk